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Privacy and Your Account Security at arta slot

We keep your personal information safe and your account protected across every deposit, withdrawal and gaming session on arta slot.

Data encryption on all transactionsDANA, OVO, GoPay and QRIS payment privacyYour account control and access rights
Explore the Lobby Read FAQ
arta slot Privacy and Your Account Security at arta slot
PRIVACY CONTACT POINTS

How to Reach Our Privacy Team

You have the right to know what data we hold about you, ask us to correct it, or request deletion.

Email Support Send privacy questions to [email protected] and include your account email. Our team replies within 24 hours on weekdays with confirmation of your data request and next steps.
Live Chat Open the help widget in your account lobby any time and ask our agents about your privacy options. Chat support is available 24/7 to answer questions about what data we hold and how to update it.
Account Settings View and manage your personal information directly in the Settings menu under Security. You can update your phone, email and payment details without contacting support, and request a full data export anytime.
DATA HANDLING PRACTICES

How We Protect and Store Your Information

Your data security starts with encryption on every payment and communication with arta slot.

Data Encryption

All DANA, OVO, GoPay and QRIS transactions and account details are encrypted with industry-standard protocols. Your password is hashed on our servers and never stored in plain text or shared with anyone.

Cookie and Tracking

We use cookies to keep you logged in and remember your game preferences. You can disable cookies in your browser settings, though some lobby features may not work as expected without them.

Account Verification

When you withdraw funds to DANA, OVO, GoPay or QRIS, we verify your identity once. This protects your account from unauthorised withdrawals and is required by payment processors.

Data Retention

We keep your account and transaction history while your account is active. After closure, your data is deleted within 30 days unless payment networks or law require longer storage.

Payment Network Data

DANA, OVO, GoPay and QRIS handle their own privacy policies for your wallet data. We do not control how those networks store or use information from your deposits — review their terms separately.

Third-Party Access

We share your data only with payment processors, anti-fraud services and compliance teams where local law permits. You can request a list of all third parties that access your account.

Privacy Questions Players Ask

Yes. Log into your account and go to Settings → Security to view your stored name, email, phone and payment methods. To get a complete copy of all data we hold — including game history and deposits — email [email protected] with your request. We send the full export within 5 business days.

When you close your account, we delete your personal information within 30 days. Your game history and transaction records may be retained longer if payment networks like DANA, OVO, GoPay or QRIS or local law require it, but your name, phone and email are removed from our active systems.

Your payment credentials are encrypted immediately upon entry and stored on secure servers separate from our main database. We never store your full card or wallet details — only a reference token that lets us process your withdrawal. Payment processors handle their own security for wallet data.

We do not sell your data. We share information only with payment processors to verify withdrawals, anti-fraud services to protect your account, and compliance teams where local law permits. You can request a full list of third parties that access your account data by emailing [email protected].

Contact our support team at [email protected] or through live chat to request account deletion. We close your account and delete personal information within 30 days. Transaction records required by payment networks or law may be retained longer, but your identity data is removed.

We keep your transaction history and game logs while your account is active. After you close your account, records are retained according to requirements from DANA, OVO, GoPay, QRIS and local law — typically between 3 to 7 years for compliance purposes, but your personal details are deleted within 30 days.

No. We never access your wallet app or account directly. When you deposit through arta slot, you log into your payment app separately and authorise the transaction. We receive confirmation from DANA, OVO, GoPay or QRIS, not direct access to your balance or credentials.

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